Refund & Return Policy

1. Overview

This policy explains when you can return a physical product or request a refund for purchases made on scan2call.com.bd. It applies alongside, and does not limit, any non-excludable rights you have under the consumer protection laws of Bangladesh.

2. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support@scan2call.com.bd with your order number and a photo of the item. We will replace the item or issue a full refund, including delivery charges.

3. Change of Mind

Unused, unactivated tags in their original condition may be returned within 14 days of delivery for a refund of the product price. Delivery charges are not refunded for change-of-mind returns, and return shipping is at your cost. Tags that have been activated or personalised cannot be returned for change of mind.

4. Digital Validity (QR Years) and Renewals

Tag validity periods and renewals are digital services that start when the tag is activated or renewed. Renewal charges are refundable within 7 days of the charge if the renewed period has not materially been used. Auto-renewal can be turned off at any time from your dashboard before the next charge.

5. How Refunds Are Paid

Approved refunds are returned through SSLCommerz to the original payment method (card, mobile banking, or internet banking). Refunds are initiated within 7 business days of approval; the time to appear in your account depends on your bank or wallet provider.

6. How to Request a Refund

To request a refund or return:

• Email support@scan2call.com.bd with your order number, or use the contact form.
• Describe the issue and attach photos for damaged or incorrect items.
• We will respond within 3 business days with the next steps, including the return address where applicable.